Ultraman Connection Presents: YouTube Live! - September 24, 2021 Friday 9pm Eastern / 6pm Pacific. GET YOUR TICKETS NOW FREE!
FAQs
Find the most asked questions and their answer right here
CONTACT
Still need help? contact us and we will get back to you right away

Frequently ASKED QUESTIONS

How do I get access to the event?

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FOR FREE EVENTS:

In order to get access to the event, all you need to do is create an account using your name, an email and a password. Once you sign up, you’ll have access to a members-only area. Before the event begins, follow the instructions found in the members-only area to access the event.

FOR PAID EVENTS:

In order to get access to the event, you’ll first create an account and then select your ticket type. Tickets include a digital-only and a limited number of ticket type. Tickets include a digital-only and a limited number of tickets+pins. Once you order your ticket you’ll receive an email with instructions to complete the process of accessing a special members-only area that will be available starting on the day of the event. You will have access to this members-only area during the event and 30 days directly following the event.

When will my merch order arrive?

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Most orders are shipped within 4-8 weeks after the event date, due to the customization of event merchandise and the state of merch fulfillment during the COVID-19 pandemic.

We do our very best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be unforeseen reasons why your items will arrive after the estimated arrival date.

If you have any questions or issues with your shipment, please fill out the contact form above or email us at support@ultramanconnection.com.

Does your merch ship worldwide?

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We ship anywhere in the U.S. and globally, but we are unable to ship to China and Japan.
***NOTE: Select merch is U.S. exclusive. Please note before purchasing whether the item can be shipped to your location.

***For events with an exclusive pin***: if i buy just the ticket, can i still get the pin somehow?

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You can only get the pin if you purchase the ticket and pin package.
There are only 500 of the pins in existence, and once they're gone, you cannot get them.

Is the show available worldwide??

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The show is available anywhere globally except in China and Japan.

STILL HAVE A QUESTIONS?

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