Returns & Exchange Policy
There are no refunds, and exchanges only for sizing errors or damage in shipping. If you mistakenly order the wrong size, please ship it back to us and we will switch it out for what you need if it is available. Please include a copy of the original invoice and a note clarifying the exchange. Please check the sizing charts on the item pages to make sure the product will fit. If an item is damaged in transit, please ship it back and we will issue a replacement if available.
For events and shows, If you are not completely satisfied with your purchase we can process a full refund for your ticket up until the showtime.
Please note that our products are delivered from different fulfillment centers. Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the Covid-19. We are doing our best to estimate any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time.
An email with tracking information will be sent to you once your order has shipped.
Multiple orders placed on the same day cannot be combined and will ship separately.
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.
We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.
We are able to ship most of our products to U.S. Military APO/FPO addresses. When completing your Shipping Address during checkout, please make note of the following:
Please note: Orders shipped to an APO/FPO address take longer to be delivered. Please allow 2-4 weeks for your package to arrive.
Our customer service team is available Monday through Friday 8:30am — 5pm EST. If you submit a contact form over the weekend, our customer service team will contact you the following Monday.
12/25: Christmas Day
1/1: New Year's Day